Nextep Wins Award for Using Technology to Enhance Customer Service

Press Release updated: Nov 2, 2017 12:53 CDT

Nextep is pleased to be the winner of the 2017 Service of The Future Now Award.

Established by global consulting agency Bluewolf, an IBM company, The Future Now Award recognizes companies of all sizes and industries who use Salesforce to find innovative ways to engage employees and create customer moments.

Nextep is one of three winners selected from hundreds of worldwide submissions. Fellow winners are Warner Music Group and Verimatrix, recognized for sales and marketing.

The Service of The Future Now Award is especially gratifying because it shows our relentless pursuit of serving our clients and their employees.

Adam Graham, Chief Sales and Marketing Officer

Nextep’s recognition is specific to using technology to enhance service.

For Nextep, the road to The Future Now Award began last year. The company has always used the latest technology to serve clients and its employees, but knew that an even bigger step forward was needed.

Using Salesforce Success Communities, Nextep built a secure, integrated and extremely user-friendly technology platform that brought together all of our clients’ and employees’ workplace needs. All of the HR services, including payroll, employee benefits, human resource advice and risk and compliance, were made available in one easy place, revolutionizing the way the professional employer organization (PEO) industry serves clients.

Traditionally, PEO clients and employees must bookmark multiple websites and logins, visiting a number of different sites to fulfill basic employment needs such as hiring employees, checking on a benefits claim, reprinting paystubs, reporting workplace injuries, running admin reports and getting one-on-one help.

Nextep’s promise to make life easier was accomplished by serving everything in one place and using technology to make the company more accessible than ever. Enhanced service team availability allowed Nextep’s specialists to help a record number of clients and their employees.

Follow-up surveys using the Net Promoter scoring system provided the honest feedback Nextep needed to guide research and development, dedicating significant resources to improve the employment experience.

Even after that breakthrough, Nextep knew there was another step forward needed for client owners and administrators. Having all of that data together in one place exposed a need for leaders to have that same easy access to info on their employees.

“In the feedback they gave us, a big wish-list item for company leaders was a way to quickly make sense of everything going on at their company,” said Adam Graham, chief sales and marketing officer at Nextep. “Our clients need easy access to the data that directly affects their bottom line, such as payroll budgeting, employee engagement and retention and benefits participation.”

Knowing the challenges small and medium-sized business owners face, Nextep added Einstein Analytics to the Salesforce Success Community, giving owners and client administrators the information they need using data visualization. Through customizable charts and graphs, clients can get insights, dig in to the data to see exactly what they want and take meaningful action.

“This is a big step for us. But really, it’s a big step for our clients,” Graham said. “The Service of The Future Now Award is especially gratifying because it shows our relentless pursuit of serving our clients and their employees.”

About Nextep

As a certified professional employer organization (PEO), Nextep provides comprehensive HR, benefits, payroll, and risk and compliance solutions for businesses throughout the United States. Through the PEO relationship, clients and their employees gain access to big-business benefits, technology and support delivered by friendly experts. Nextep takes on the liability while clients maintain worksite direction and control, getting back to doing what they do best: growing their businesses.

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Nextep, Inc.
1800 N. Interstate Dr.
Norman, OK 73072
www.nextep.com
Phone 888.811.5150
[email protected]

Contact         
Adam Graham
Office 405.928.2361
[email protected]

Source: Nextep, Inc.

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About the Author: Carrie Brunner

Carrie Brunner grew up in a small town in northern New Brunswick. She studied chemistry in college, graduated, and married her husband one month later. They were then blessed with two baby boys within the first four years of marriage. Having babies gave their family a desire to return to the old paths – to nourish their family with traditional, homegrown foods; rid their home of toxic chemicals and petroleum products; and give their boys a chance to know a simple, sustainable way of life. They are currently building a homestead from scratch on two little acres in central Texas. There’s a lot to be done to become somewhat self-sufficient, but they are debt-free and get to spend their days living this simple, good life together with their five young children. Carrie writes mostly on provincial stories.
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