“At Villa, we pride ourselves on making people better—from our residents to our team members…” -David Devereaux, COO at Villa
Milwaukee, WI November 20, 2017
Villa at River Parkway outlines relocation plan as it announces the center will close in March 2018. The center is located at 8534 West Mill Road, Milwaukee, WI 53225, and in May of 2012, Villa at Millway, LLC d/b/a Villa at River Parkway became the facility licensee.
All Villa affiliated centers strive to provide the best possible care and service to its residents, and for the past five years, Villa at River Parkway has welcomed the opportunity to support all of its guests and staff. However, based on the needs of the center, the physical limitations resulting from the size and structure of the Villa at River Parkway location, and financial realities, Villa has determined that continued operations at this location are not feasible in the long-term.
“The decision to close the River Parkway center was not one we made lightly,” said David Devereaux, Chief Operating Officer at Villa Healthcare. “At Villa, we pride ourselves on making people better—from our residents to our team members—and we intend to live these values throughout the duration of the relocation process.”
Villa at River Parkway is fortunate to have Villa at Bradley Estates, located at 6735 W Bradley Road, Milwaukee, WI 53223, within four miles of River Parkway, as well as other skilled care providers in the area who will help to facilitate the transfer of its guests to alternative locations. The center will also create a centralized resource center to provide relocation information and center transfer options. The resource center will also assist in directing residents, legal representatives and families to the appropriate department within the center to address their questions and concerns.
Jonathan Ollmann, Vice President of Operations at Villa Healthcare, will be leading the relocation efforts for all guests and staff members at Villa’s River Parkway center. “Our goal is to, of course, make the transition for all parties as smooth and stress-free as possible,” said Ollmann.
He continued, “We have a clear plan in place and are committed to providing timely and relevant information updates to employees, guests and their families. Our Villa at River Parkway staff will also be trained to recognize the signs and symptoms of resident relocation stress syndrome and transfer trauma, while team leaders will be trained to provide staff with pertinent information and ongoing support.”
Working closely with the state of Wisconsin throughout the entire process, Villa at River Parkway carefully crafted and submitted a relocation plan to the state. After an in-depth review process, Villa obtained the consent and approval of the state in regards to closing the River Parkway center. The company continues to maintain close communication with the state of Wisconsin to ensure fluidity and effectiveness.
The Villa at River Parkway employees will be provided with a personalized employee retention plan and information on staff relocation efforts to other Villa locations that are within the same geographic market area. Additionally, Villa’s efforts to retain staff members will have the dual benefit of providing consistency for center residents who choose to accept relocation placement at Villa at Bradley Estates.
“As our guests transition to their new homes, we want to take the time to acknowledge their time with us and to wish them well in their new adventures—whether it is with going away parties, housewarming gifts for their new home, or follow-up visits to check in and say hello, Villa will send them to their new home with warm wishes,” said Devereaux.
It has been Villa at River Parkway’s pleasure to provide services and support to its guests and employees and we are committed to providing continued support through the relocation process.
For any questions related to the Villa at River Parkway relocation efforts, please contact Jonathan Ollmann at VRPResidentRelocation(at)villahc(dot)com or 847.440.2660 ext.132.
Collectively, the healthcare consultants with Villa have decades of experience in nursing facility ownership and operation. Currently, Villa provides health care consulting and support services to 21 centers throughout the Midwest. Villa’s goal, and that shared by each of its affiliated centers, is to improve the lives of all stakeholders—residents, their families, Villa staff, and hospital personnel. Villa goes beyond simply providing resident-focused care; it aspires to make people better.
To learn more about Villa Healthcare, please visit villahc.com or call 847.440.2660.
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